CannaMap™ Merchant Setup & SOP Manual

Global Green Enterprise Inc • Operations & Staff Training

👑 Director Portal
Staff SOP & Merchant Setup Blueprint

End-to-End Post-Payment Workflow & Training Guide

This document defines the operational pipeline from the moment a dispensary signs up and submits payment, through staff verification, credential generation, dispatch, first-time merchant login, and live store launch.

The Core Rule: No dispensary goes live without an OMMA state license check and payment clearance. Once verified, merchants receive their credentials and follow an in-dashboard 6-step checklist to go live in under 15 minutes.

Detailed Operational Stages (From Payment to Go-Live)

1

Stage 1: Trigger & Payment Confirmation (Day 1)

The dispensary submits payment via Found Bank Wire/ACH ($349 Dispensary / $199 Smoke Shop) or instant Freemius card checkout.

  • Staff Action: Check commercial Found checking account or Freemius dashboard for settlement.
  • Record Log: Claim details populate in Firestore affiliate_leads and display in the Director Command Center.
2

Stage 2: State License Verification & Credential Creation (Hours 1–4)

Staff verifies the dispensary's active license on the OMMA or state regulatory portal and provisions their merchant account.

  • Verification: Confirm active OMMA Dispensary license number (D1-XXXXX).
  • Provisioning: Create merchant in Firebase with dispensary_owner role tied to their store ID.
  • Director Action: Click Mark Dispatched in /doc-portal to record 20% sales rep commission.
3

Stage 3: Welcome Package & Credential Dispatch (Multi-Channel)

Automated or staff-dispatched email and SMS package containing secure credentials and setup links.

Subject: 🌿 Welcome to CannaMap! Your Storefront Activation & Login Credentials Store: [Dispensary Name] Login URL: https://ggp-os.com/login (or directly on CannaMap radar) Email: [Registered Email] Temporary Password: [Auto-Generated Password] Direct Storefront Edit: https://ggp-os.com/cannamap?store=[businessId]&manage=1 Quickstart Checklist: 1. Log in and change password. 2. Confirm store hours, phone, and upload dispensary logo. 3. Upload strain menu via CSV bulk import or manual entry. 4. Set daily deal coupons and unlock Sierra Bags wholesale portal. Dedicated Support Desk: (405) 492-7297 | globalgreenhp@gmail.com
4

Stage 4: First-Time Merchant Login & Security Handshake

Merchant logs into the platform (via CannaMap direct button or GGP `/login`), resets password, and is automatically authenticated with full store management rights.

  • Owners and General Managers have full catalog and billing authority.
  • Budtenders are restricted to Level 1 counter order pickup and coupon barcode scanning.
5

Stage 5: In-Dashboard Setup Guide & Store Configuration (10–15 Minutes)

Inside their store management console, merchants open the new 📖 Setup Guide & Checklist tab with 3 learning options (Interactive Checklist, Printable PDF/HTML, AI Concierge):

  • Step 1: Credentials & Team Roles — Confirm admin access and assign budtender logins.
  • Step 2: Store Profile & Hours — Set operating hours (e.g. 8 AM - 10 PM), phone, toggle Drive-Thru/Delivery, upload logo and banner.
  • Step 3: Live Strain Menu — Add Flower, Vapes, Edibles manually or use 1-Click CSV Bulk Import.
  • Step 4: Daily Deals & Barcodes — Create specials (20% Off First-Time Patient) with scannable register barcodes.
  • Step 5: Staff Training Sandbox — Let budtenders practice fulfillment without affecting live inventory.
  • Step 6: Sierra Bags Wholesale — Access child-resistant compliant packaging and schedule Month 2 auto-pay.
6

Stage 6: Public Launch on CannaMap Radar

Storefront receives the Gold "Verified State-Licensed Dispensary" badge and appears on real-time consumer GPS radar across Oklahoma City and statewide.

7

Stage 7: Day 2 Concierge Courtesy Check-In

Staff conducts a 3-minute courtesy onboarding phone call to assist with menu formatting and confirm satisfaction.

📞 Over-The-Phone Staff Script (Day 2 Concierge Check-in)

"Hi [Manager Name], this is [Staff Name] calling with the CannaMap Onboarding Concierge Desk! I see your storefront profile is active, and I wanted to see if you needed any assistance uploading your strain menu or setting up your first daily deal coupon? [If they need help uploading]: No problem at all! You can email your product list or CSV directly to globalgreenhp@gmail.com and our team will format and publish it for you within 2 business hours. [If they ask about Sierra Bags]: As an active verified partner, you unlock our wholesale tier on child-resistant certified odor-barrier exit bags. You can view the wholesale catalog right inside your dashboard. [If they ask about recurring billing]: Your Month 1 setup was cleared through Found Bank. You have an email from us with your Freemius secure link to link your auto-pay card so your live radar pin remains active uninterrupted on Month 2. We are so excited to have [Store Name] live on CannaMap! My direct line is (405) 492-7297 whenever you need us."

Internal Staff Daily Operations Checklist (SOP)

Timeframe Task Owner Action Item Target SLA
8:30 AM Daily Accounting Check Found Bank commercial account & Freemius dashboard for incoming payments. Matched by 9:00 AM
Within 2 Hours Compliance Staff Validate state cannabis license on OMMA regulatory database. Good standing approved
Within 4 Hours Technical / Ops Provision user in Firebase (`dispensary_owner`) and link store ID. Account created
Within 4 Hours Support Staff Dispatch Welcome Email and SMS with temporary credentials and quickstart links. Delivery confirmed
Day 2 (24h later) Concierge Desk Conduct 3-minute onboarding check-in call to assist with strain menu upload. Menu live on map
Day 25 System / Staff Verify Freemius recurring card is on file for automated Month 2 renewal ($349/mo Dispensary / $199/mo Smoke Shop). Zero churn / passive billing